Customer Success Representative

San Francisco, California, United States

Description

Position

Customer Success Representative


About Us

Front Row's mission is to ensure every child get a world class education. Today, we reach nearly 8 million students across 35% of American schools. We work with hundreds of thousands of teachers across the world to help them reach all of their students at their levels, so every student grows. We also help them engage their students with relevant, interesting, and effective curriculum.

Teachers all around the world continue to face the same problem they have for a century: they have 30+ students in their class of varying ability who all learn at their own pace, and no real way to reach them all. This is the problem Front Row solves: we make software and content that makes it easy for teachers to reach all their students at their level without spending all their time making content or grading.

In a Front Row classroom, teachers focus on helping individual and small groups of students succeed rather than spending their time making and grading worksheets.

Front Row is a Series A funded team of 50+, and is well on its way to profitability.


The Role

You'll work primarily with our fantastic customer base! You'll work with the Vice President of Sales to create an incredible experience for the teachers, schools and districts who use our product. Your ideas and innovation will help form the foundation of what this team will look like in the future. You'll have the chance to bring adaptive learning to schools and districts, and to talk to curriculum directors and school leaders about the power of Front Row's tools. Most importantly, your work will have purpose: Front Row is a mission-driven company that takes pride in making a significant impact in the lives of millions of students.


Your first week you'll do things like:

Your first quarter you'll do things like:

Your first year you'll do things like:

Requirements

The ideal candidate:

Benefits


Front Row is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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